A call from a bank or credit union may look legitimate on caller ID, but the Lake County Sheriff’s Office is warning residents not to share personal information over the phone.

Scammers are spoofing caller ID and, in some cases, using the names and phone numbers of local financial institutions to make their calls appear credible.

Donna Rider said she received a call shortly after making an online purchase. The caller ID showed McCoy Federal Credit Union.

“I got a call from McCoy asking me if it was fraud, and I said no, that I purchased it,” Rider said. “And then they kept on asking me questions.”

The caller eventually asked Rider to change the password to her bank account. That raised a red flag.

Rider decided not to provide any additional information and went to her bank the next day.

“They said it was a scam,” she said.

Experts say spoofing a phone number is relatively easy. Alex Quilici, CEO of YouMail, a company that tracks robocall traffic across the U.S., said callers can enter a different phone number when making a call, causing it to appear on the recipient’s caller ID.

Quilici said victims may have difficulty recovering money after falling for these scams.

“The number one thing to do is say, ‘I’m going to call you back,’” Quilici said.

Residents should hang up and contact their bank or credit card company using a phone number from an official statement, bank card or the institution’s website. They should not use a number provided by the caller.

Stephanie Earley of the Lake County Sheriff’s Office said people accused of running these scams could face charges including scheme to defraud, fraud, grand theft, petit theft, fraudulent use of identification, or fraudulent use of a debit or credit card.